CARRIER PERFORMANCE

Improve carrier performance with AI Analytics

Unlock objective, real-time insights into how every carrier performs across cost, service, capacity, and compliance, empowering stronger partnerships and higher reliability

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Dashboard showing carrier performance with overall grade A-, contract adherence 97%, dock scheduling 99%, exception frequency 3%, and various on-time and response metrics.Dashboard showing overall performance grade A-, contract adherence 97%, dock scheduling 99%, exception frequency 3%, and metrics for on-time pickup 98%, on-time delivery 86%, response time 94%, and acceptance rate 98%.

Measure reliability with confidence

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ON TIME IN FULL

Track your most critical service metric in real-time

Get a complete view of how reliably your carriers deliver shipments both on time and to specification

  • Track OTIF by lane, region, customer, and mode — see where carriers consistently hit expectations and where service breaks down
  • Identify root cause — uncover whether issues stem from carrier behavior, origin delays, routing guide gaps, or capacity constraints
  • Measure the downstream impact — quantify how OTIF failures drive rework, penalties, exceptions, and service degradation
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TENDER & CAPACITY

Understand how carriers support volume and routing guides

Gain visibility into how reliably carriers accept and execute tenders according to your pre-determined routing guides

  • Track acceptance, rejection, and fall-off rates — quickly identify carriers that create tender friction or capacity gaps
  • Analyze responsiveness and confirmation times — spot carriers that delay tender flow or create operational uncertainty
  • Benchmark tender behavior across your network — understand which carriers can be trusted with increased volume
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RATE BENCHMARKS

Ensure carriers actually deliver value

Connect cost insights directly to performance quality for a more complete assessment of value drivers

  • Compare actual vs. contract vs. benchmarks — highlight cost variance tied to mode, lane, or carrier
  • Detect unexpected accessorials or charges — identify cost leakage tied to behavior, delays, or non-compliance
  • Quantify the cost impact of service failures — understand how dwell, late deliveries, and re-routing inflate spend
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TREND ANALYSIS

Track carrier performance over time

Track the metrics that highlight operational stability and long-term reliability

  • Monitor on-time pickup and delivery performance — compare service quality across carriers, lanes, and time periods
  • Identify recurring issues and trends — reveal carriers with declining performance or improving reliability
  • Spot leading indicators of future risk — exceptions, delayed confirmations, dwell spikes, and capacity shortfalls
Person using a laptop displaying global data visualizations, charts, and graphs with another person blurred in background holding glasses.Two business professionals shaking hands in a warehouse, one holding a clipboard with contract documents.Person holding a small globe with green continents covered in moss, pointing at it with a pen, surrounded by recycling and renewable energy documents on a desk.Small white figurines of diverse people standing on a blue circuit board pattern.
Integrations

One platform for all your tech

Unify Workflows

All modules, datapoints, and teams work together to eliminate silos and minimize disruptions.

Real-Time Data

Every shipment update flows instantly across teams, carriers, and partners.

End-to-End Visibility

From planning to analytics, the entire shipment lifecycle stays connected.

Scale Operations

Configurable infrastructure allows you to operate across teams, locations, and modes without adding complexity.

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Customer Success

Trusted by leading shippers

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anchor ingredients logo

"Load tendering, which previously involved manual emails and data entry, now operates with minimal human intervention"

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"They're helping make our supply chain more strategic and data-driven. We have folks across our business asking to see the data that our TMS is showing us—it's that valuable across our entire organization."

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"Today, we have clear, real-time control over deliveries because of Princeton TMX."

Case Studies

Real shippers. Real results.

Learn how industry leading shippers are reducing costs, improving visibility, and gaining control of their freight with Princeton TMX's Unified Transportation Management System

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Discover more solutions from Princeton TMX

Princeton TMX workflow diagram showing modules Load Builder, Tender Waterfall, Freight Audit, and AI Analytics with their status indicators.

Workflow Automation

Eliminate manual workload and errors with AI and automation that streamline every part of your transportation management process.

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Procurement Events

Secure the best rates and service across every lane by centralizing data, automating communication, and empowering teams with AI-enabled insights.

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System Integrations

Easily integrate with enterprise resource planning, visibility, procurement, benchmarking, carrier systems, and more, enabling a single source of execution for your transportation teams.

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Load Builder Optimization

Maximize utilization, lowering transportation costs, and minimize empty miles by ensuring every load follows your business rules with precision.

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Sustainability Reporting

Meet increasingly complex regulatory and customer expectations by surfacing audit-ready sustainability insights.

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Digital dashboard showing dock scheduling status with sections for teams, warehouses, trucks, and docks, including statuses like 'En Route' and 'Appointment Scheduled'.

Dock Scheduling

Optimize dock availability, reduce congestion, and keep your facilities running on schedule with unified dock scheduling across all your locations.

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